Shipping policy

Last updated: 03.08.2025

Thank you for shopping at Saenatree. We aim to provide reliable and efficient delivery of your food supplement products across our service regions. Please read the shipping policy below for full transparency.

1. Shipping Destinations

We currently ship to the following countries:

  • France

  • Germany

We plan to expand to additional countries in the near future.

2. Fulfillment Time

Orders are typically processed and shipped within 3 to 5 business days (Monday to Friday, excluding public holidays).
You will receive a confirmation email once your order has been dispatched.

3. Shipping Carriers

We ship using the following services, depending on stock location and delivery speed:

  • Colissimo

  • DHL

  • Amazon FBA (Fulfillment by Amazon)

4. Shipping Costs

  • Standard shipping fee: calculated at checkout based on your destination

  • Free shipping: available for orders of €50 or more

5. Order Tracking

Where available, tracking information will be provided.
You will receive a tracking link by email once your parcel has been dispatched.

6. Lost or Delayed Packages

  • If your order is lost in transit, you will be eligible for a full refund.

  • If your order is delayed, we cannot offer compensation, but we will assist in tracking and resolving the issue as best as we can.

7. Delivery Issues & Returns

If your product arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery at info@saenatree.com.

Once the issue is confirmed, we will either send a replacement or issue a full refund.
In such cases, return shipping is free, and no restocking fees apply.