Cancellation policy

Last updated: 03.05.2025

At Saenatree, we offer subscription-based purchase options for select products to help you maintain your wellness routine with convenience and consistency. Please read this cancellation policy carefully before subscribing.

1. Subscription Terms

By subscribing to a product, you agree to receive recurring deliveries at the frequency and price specified at checkout.

  • A minimum commitment period of 3 months applies to all subscriptions.

  • After the 3-month minimum term, the subscription continues on a rolling monthly basis unless canceled.

2. Auto-Renewal

All subscriptions renew automatically unless canceled in accordance with this policy. You will be charged using your selected payment method at the beginning of each new billing cycle.

3. Cancellation Policy

  • During the 3-month commitment period:
    You may cancel your subscription at any time, but no refunds will be issued for any remaining period.

  • After the 3-month period:
    You may cancel your subscription at any time with at least one (1) month’s notice before the next billing date to avoid being charged for the following cycle.

4. How to Cancel

To cancel your subscription, you must:

  • Log in to your customer account on our website, or

  • Contact us by email at info@saenatree.com

Your cancellation will take effect at the end of your current billing cycle, provided the required notice period has been observed.

5. Refunds

  • We do not offer pro-rata refunds for partially used subscription periods.

  • If you receive a defective or incorrect item, you are entitled to a refund under our Return & Refund Policy.

6. Modifications to Subscription Terms

We reserve the right to update subscription pricing or terms. Any changes will be communicated to you in advance and will take effect at the start of the next billing cycle.